Description
Legend says at the end of the rainbow, there a pot of gold. But the truth is, it something even more amazing. Only a chosen few with an eye for bold fashions can follow the rainbow to Rainbow High, the colorful fashion school where everyone learns to flaunt their true colors.
Collect the Rainbow of beautiful fashion dolls with Rainbow High. Introducing Violet Willow. She's dressed in purple from head to toe, and she has gorgeous features, long eyelashes and beautiful, brushable hair. She's fully articulated and posable. Her arms and legs bend, so she can strike tons of glamorous poses. Violet comes with 2 complete outfits to mix and match for bold, showstopping looks. She has glam, luxe style because she's always in the spotlight. She comes with two red-carpet-ready dresses, a faux fur coat, a jacket and showstopping heels. Also includes hair comb, two hangers and a doll stand. PRO TIP: When first unboxing doll, wash her hair thoroughly to remove styling gel and let hair dry completely. Then, her hair is ready to brush. Collect all 6 Ruby Anderson, Poppy Rowan, Sunny Madison, Jade Hunter, Skyler Bradshaw & Violet Willow
How to Wash Your Rainbow High Doll Hair
1. To keep your doll clothes from getting wet, either remove them or cover clothes with a towel.
2. Wet your doll hair completely with water.
3. Lather in a little shampoo or dish soap to wash out any product or residue.
4. Optional: To soften hair even more, add a bit of conditioner, work in with fingers or comb through hair, then rinse out.
5. Let hair air dry completely.
6. Hair is ready to brush & style.
Refund Policy
CANCELLATION, RETURN & EXCHANGE POLICY
ELC Toys' top priority is to satisfy all its customers.
Cancellation Policy
We understand that sometimes you may change your mind regarding your purchase. If you need to cancel your order, please follow the steps below.
How to Cancel an Order
Before Order Processing
If you need to cancel your order before it has been processed by our warehouse team, you can do so under My Account. You will see the status "Processing" if your order has already been processed.
After Order Processing
If your order has already been processed but has not yet shipped, you can contact our Customer Service Team by email or phone at 00971800111344 to cancel your order. We will use all reasonable endeavors to cancel your order provided it has not yet been shipped.
Shipped Orders
If your order has been shipped, such cancellation will be treated as a return. Please refer to our Return section below for further information.
Contact Us
If you have any questions about canceling your order, please do not hesitate to contact us.
Customer Service
Email: help@elctoys.com
Phone: 00971800111344
Return Policy
We are committed to ensuring your satisfaction with your purchase. If you are not completely satisfied with your purchase on elctoys.qa, you have the right to return the product within 14 days from receipt of your order.
How to Return an Order
Registered Customers
Cancel your order under My Account if it has not been processed by our delivery team. You will see the status "Processing" if the order has been processed.
If your order has been processed but not shipped, contact our Customer Service Team at 00971800111344 to cancel your order.
If your order has been shipped, please refer to our Return section below for further information.
Guest Users
Contact our Customer Service Team at 00971800111344 to request a return.
If your order has been shipped, please refer to our Return section below for further information.
General Return Guidelines
- Please note that some products may be non-returnable.
- We will bear the costs of the courier for returning the products only if you use our selected courier service provider and follow the steps mentioned above.
- Please reuse the packaging your order was shipped in to proceed with the return.
- All products must be returned to us unused and in the same condition as received, in their original box and packaging, along with the original invoice.
- We will not accept any returns if the original packaging has been opened or tampered with.
- All items not complying with our return policy will be held at our facilities. It is the customer's responsibility to organize a collection by a courier company if such a product is requested to be returned to a customer.
- We monitor the number of returns made by customers and may refuse to accept orders at our discretion if products are returned repeatedly.
- We may withhold reimbursement until we have received the products back or you have supplied evidence of having sent back the goods, whichever is the earliest.
Credit Card Refunds
Upon the successful quality check, the bank will issue your refund within up to 10 days.
Please contact Customer Service only if you have not received a refund after 14 working days.
Contact Us
If you have any questions about returning your order, please do not hesitate to contact us.
3- Exchange
Please note that we do offer exchanges only in stores. For online returns, you are invited to return your product(s) and then place a new order for the product(s) you wish to purchase, subject to stock availability.