Description
9 SURPRISES! L.O.L. Surprise! Remix Pets have 9 surprises to unbox including surprise song lyrics
NEW PETS WITH REAL HAIR: All new pets each represent a music genre with music-inspired accessories and style
WE'RE IN DISGUISE: The Pets are trying to sneak into the concert, so they all have NEW disguise outfits that make the Pets look like dolls
UNBOX SONG LYRICS: Pull the tape out of the cassette to reveal your pet's lyric sticker! Match the sticker with the number on the lyric sheet to complete the lyrics. Collect all the lyric sheets from the whole L.O.L. Surprise! Remix line to reveal the whole song. Or, mix & match lyrics to create your own Remix
BUILD A BOOMBOX: Collect to build a boombox with the packaging from 1 L.O.L. Surprise! Remix Pets package + 2 L.O.L. Surprise! Remix Hair Flip packages
COLLECT ALL 12 L.O.L. Surprise! Remix Pets
COLOR CHANGE SURPRISE: Bathe pet in water for a color change surprise. Be careful not to get their hair wet!
Each Remix Pets includes: Song Lyrics Tape Sticker; Cassette Tape; Accessories; Bottle; Disguise Outfit; Shoes; Cassette Player Package (does not play music); L.O.L. Surprise! Remix Pet
Please note: Item selection is random and are in blind packaging. We cannot accept requests for specific items. You may receive duplicates!
Refund Policy
CANCELLATION, RETURN & EXCHANGE POLICY
ELC Toys' top priority is to satisfy all its customers.
Cancellation Policy
We understand that sometimes you may change your mind regarding your purchase. If you need to cancel your order, please follow the steps below.
How to Cancel an Order
Before Order Processing
If you need to cancel your order before it has been processed by our warehouse team, you can do so under My Account. You will see the status "Processing" if your order has already been processed.
After Order Processing
If your order has already been processed but has not yet shipped, you can contact our Customer Service Team by email or phone at 00971800111344 to cancel your order. We will use all reasonable endeavors to cancel your order provided it has not yet been shipped.
Shipped Orders
If your order has been shipped, such cancellation will be treated as a return. Please refer to our Return section below for further information.
Contact Us
If you have any questions about canceling your order, please do not hesitate to contact us.
Customer Service
Email: help@elctoys.com
Phone: 00971800111344
Return Policy
We are committed to ensuring your satisfaction with your purchase. If you are not completely satisfied with your purchase on elctoys.qa, you have the right to return the product within 14 days from receipt of your order.
How to Return an Order
Registered Customers
Cancel your order under My Account if it has not been processed by our delivery team. You will see the status "Processing" if the order has been processed.
If your order has been processed but not shipped, contact our Customer Service Team at 00971800111344 to cancel your order.
If your order has been shipped, please refer to our Return section below for further information.
Guest Users
Contact our Customer Service Team at 00971800111344 to request a return.
If your order has been shipped, please refer to our Return section below for further information.
General Return Guidelines
- Please note that some products may be non-returnable.
- We will bear the costs of the courier for returning the products only if you use our selected courier service provider and follow the steps mentioned above.
- Please reuse the packaging your order was shipped in to proceed with the return.
- All products must be returned to us unused and in the same condition as received, in their original box and packaging, along with the original invoice.
- We will not accept any returns if the original packaging has been opened or tampered with.
- All items not complying with our return policy will be held at our facilities. It is the customer's responsibility to organize a collection by a courier company if such a product is requested to be returned to a customer.
- We monitor the number of returns made by customers and may refuse to accept orders at our discretion if products are returned repeatedly.
- We may withhold reimbursement until we have received the products back or you have supplied evidence of having sent back the goods, whichever is the earliest.
Credit Card Refunds
Upon the successful quality check, the bank will issue your refund within up to 10 days.
Please contact Customer Service only if you have not received a refund after 14 working days.
Contact Us
If you have any questions about returning your order, please do not hesitate to contact us.
3- Exchange
Please note that we do offer exchanges only in stores. For online returns, you are invited to return your product(s) and then place a new order for the product(s) you wish to purchase, subject to stock availability.